Due to the Lunar New Year holidays, our office will be closed from 4th Feb to 7th Feb. Operations will resume on 8th Feb. Thank you.
COMPLIMENTARY STANDARD SHIPPING*
We offer free standard shipping* with purchases SGD80 and above in a single order made at TOCCO TOSCANO to all countries**.
For purchases below SGD80 in a single order, a flat rate of SGD10 will be charged for standard shipping.
Please refer to the following for the estimated shipping duration:
SINGAPORE
Standard Shipping | 3 to 5 business days
REST OF WORLD
Standard Shipping | 4 to 16 business days
You may contact us if in doubt or requiring a tighter estimate based on your geolocation.
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Orders will be processed on business days (Monday to Friday) excluding Saturdays, Sundays and public holidays; and usually take about 2 business days to be processed. Delivery can take place from Mondays to Saturdays, excluding public holidays.
Express shipping
We currently do not offer Express Shipping as a selection when placing the order. Please email us at enquiries@toscano-intl.com should you require that so that we will be able to accurately quote you for it.
Customs and Duty Charges
We are not responsible for any duties and taxes incurred at your local custom for the delivery of your order. You will be required to make payment for such duties and taxes if applicable. Please contact your local customs to be sure of the applicable fees before placing your order.
Please note that in the event of a rejected parcel or refund approved, a deduction of shipping fees will be applied, with only the nett amount to be refunded accordingly thereafter.
*Excludes customs duties and taxes where applicable
**We ship to most countries. If we are unable to ship to your country or it requires a surcharge, we will contact you personally before processing the order.
Orders will be processed on working days (Monday to Friday) excluding Saturdays, Sundays and public holidays. Delivery will take place on Monday to Saturday, excluding public holidays.
REPAIRS (FOR SINGAPORE, MALAYSIA AND VIETNAM ONLY)
Our standard procedure for repairs is as follows:
1. Bring the product to any of our stores and pass it to our Retail Sales Associate
2. All products must be sent to our repair centre for a full assessment
3. You will be contacted with a confirmation quote (if any) and estimated repair period
4. Please allow up to 7 days for evaluation and response;
(a) Singapore: 1- 2 weeks for repair work
(b) Malaysia: 1 - 2 months for repair work
(c) Vietnam: 2 - 7 days for repair work
5. Payment (if any) will be made upon collection (at the same location)
If you are unable to send your product to one of our stores, please contact us to make arrangements.
RETURNS / EXCHANGES POLICY
Should you receive an incorrect or defective item, you may return or exchange them by emailing us.
Defective items are defined as items that have missing parts, deep scratches or obvious blemishes and stains. The following are not considered as defects:
- Uneven textures or colour hues on leather surfaces. Natural leathers are unique in form and texture. Also, tonal variations, creases or veins are part of their intrinsic features.
- Creases on leather exterior. Leather is malleable and the shape of the bag is dependent on the stuffing placed in it.
- Loose threads.
- Non-shiny hardware. Some designs are meant to emulate an aged or antique look. As such, the hardware may be subject to natural distressing to yield a rustic appearance.
Item(s) must be unused and is in its original purchase condition. That includes the original product packaging, manufacturer’s containers, documentation, tags, warranty cards, manuals and all accessories.
Returns will not be accepted if damages on items are random and accidental, or are resulted from you using it.
TOCCO TOSCANO will do an inspection to ensure that the item is in its original condition before approving the return or exchange.
Returns or exchanges must be made within 14 days of purchase.
Only items that are purchased at TOCCOTOSCANO.com can be returned online. For items that are purchased in stores, please approach the respective TOCCO TOSCANO counters in stores for assistance.
Returns and exchanges for orders made at TOCCOTOSCANO.com will NOT be accepted at TOCCO TOSCANO’s counter at departmental stores.
Discounted items, including items that are purchased using discount codes or store vouchers, are not eligible for returns or exchanges unless otherwise stated.
TOCCO TOSCANO’s decisions on returns and exchanges are final.
REFUNDS
Refunds will be made via store vouchers or credit slips and the amount will be based on the item value on the invoice, excluding shipping fees.
TOCCO TOSCANO will do an inspection to ensure that the item is in its original condition before processing the refund.
HOW TO MAKE A RETURN/EXCHANGE REQUEST
Please send us an email at enquiries@toscano-intl.com with your reason for a product return/exchange (with photographs where appropriate). We will get back to you within 7 working days.
