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Order Information


Due to a surge in order volume, please note that order processing and fulfilment will now take around 7 to 14 working days. Should you wish to get your parcel earlier, you may opt for same-day delivery at a fee of $50. Simply write in to us at with your order number and request.

We seek your understanding on the longer waiting time, but please be assured that our team is working diligently to get your orders to you as soon as we can!

How To Create An Account
Creating an account enables you to participate in our loyalty program and keep track of your order history. To create an account, simply click on the ‘Sign In’ button located above the navigation bar. Then, click on ‘Sign Up’ below the login button to create a new account. You will receive an email prompting you to activate your account. Click on the link provided in the email to create your password and activate your account. You will then receive an account confirmation email.
How To Place An Order
On the product page, choose the colour of your desired item and select your preferred add-ons if applicable. Click on ‘Add to Cart’. Ensure the items and quantity in your cart are correct. You may add special instructions (example: request for individual packaging) by checking the box labelled ‘Leave a note about my order’ located above the ‘Checkout’ button. When you are ready to place your order, click ‘Checkout’.

Fill in your shipping details and key in your discount code or gift card if applicable. Click ‘Continue to shipping’ and select your preferred shipping method (we offer free standard shipping worldwide, at a minimum spend). Ensure that your email and shipping address are correct. Click’ Continue to payment’. Choose your preferred mode of payment and ensure your billing address is correct. Click on ‘Pay now’ to place your order.

You will receive an order confirmation email from us after the order has been successfully placed.

Orders that are made before 11 AM will be processed on the same day. For orders that are made after 11 AM, it will be processed on the next working day.
Accepted Modes of Payment
We accept VISA, Mastercard, American Express, Android Pay, Google Pay, Apple Pay, Paypal, Shop Pay and PayNow.

We also accept instalment payments via ShopBack PayLater, Atome and PayLater by Grab. Kindly note that instalment payments are only available for Singapore orders.

Orders will only be confirmed and processed after payment is made.
Cancellations and Amendments of Orders
Unfortunately, we are typically unable to cancel or make changes once you place your order as it will be processed automatically. However, if you notice the mistake straight away, please reach out to us at and we will help you as best we can.
Terms and Conditions of Discount Codes
We usually state the full terms and conditions of a discount code as they may vary depending on the promotion. Our discount codes are not stackable and cannot be applied on gift cards and the TOS x SIA collection. Any discount codes issued by us online are only applicable at Do note that Tocco Toscano reserves the right to amend the terms and conditions as necessary.
As part of our sustainability efforts, orders with multiple products will be packed together into one box. However, individual packaging of each product is available upon request. Simply leave us a note about your order at checkout and type in your request there.