Ellie Frame Satchel
COVID-19: RESTRICTIONS ON SHIPPING
Owing to the current COVID-19 situation, shipping to all countries may be delayed.
These are the countries/regions where all shipping services have been suspended:
- Cuba (Standard Shipping)
- Colombia (Standard Shipping)
- Peru (Standard Shipping)
We will continually update this list as best we can. For further enquiries, drop us an email at firstname.lastname@example.org.
We offer free standard shipping* with purchases SGD100 and above in a single order made at TOCCO TOSCANO to all countries**.
COMPLIMENTARY STANDARD SHIPPING*
For purchases below SGD100 in a single order, a flat rate of SGD10 will be charged for standard shipping.
Please refer to the following for the estimated shipping duration:
Standard Shipping | 3 to 5 business days
REST OF WORLD
Standard Shipping | 12-35 business days
Express Shipping | 3-7 business days
Owing to the current COVID-19 situation, shipping to all countries may be delayed. You may contact us if in doubt or require a tighter estimate base on your geolocation.
Orders* will be processed on business days (Monday to Friday) excluding Saturdays, Sundays and public holidays; and usually take around 2-3 business days. Delivery can take place from Mondays to Saturdays, excluding public holidays.
*Items on pre-order will ship by the estimated date stated on the product page. Orders containing in-stock items and multiple pre-order dates will ship on the latest date.
Remote Area Surcharge
Additional charges will be incurred if your shipping address is located in a “remote area”. You may view our list of postal codes within your country that would result in additional remote area charges. We will be in touch with you for payment of this surcharge when we are about to process your order.
Note that this list is generated by our courier and will be updated periodically as new areas are served. If you are unsure of whether your delivery address falls within the “remote area” category, you may write in to us at email@example.com for more information.
Address Correction Surcharge
Additional charges will be incurred if your shipping address needs to be changed after your order has been processed. Kindly check all details carefully before placing your order. You may write in to us at firstname.lastname@example.org for more information.
Express shipping is currently processed via DHL Express or FedEx.
Standard shipping is currently processed via EMS (tracked postal service) in partnership with Direct Link, a wholly-owned subsidiary of PostNord - the Swedish Post.
Do note that insurance/loss coverage is not available under this option and we are not responsible for any loss parcels or unsuccessful deliveries - one should opt for Express shipping when checking out if: a) you require your parcel urgently; and b) your location does not have a reliable Post service.
You will notice that the shipping label marks the Swedish Post at the top-right corner. This is because of the affiliation of our partner with PostNord. All parcels, however, are shipped out of Singapore, from our fulfilment centre.
Customs and Duty Charges
We are not responsible for any duties and taxes incurred at your local custom for the delivery of your order. You will be required to make payment for such duties and taxes if applicable. Please contact your local customs to be sure of the applicable fees before placing your order.
Please note that in the event of a rejected parcel or refund approved, a deduction of shipping fees will be applied, with only the nett amount to be refunded accordingly thereafter.
*Excludes customs duties and taxes where applicable
**We ship to most countries. If we are unable to ship to your country or it requires a surcharge, we will contact you personally before processing the order.
Tocco Toscano products are covered by a 12-month warranty (from the date of purchase), given that:
1. The product is used for the purpose intended
2. The product is used under normal conditions
3. The product is not subject to extreme conditions, neglect, accidents or abuse
Please note that this warranty only covers workmanship faults and material defects under responsible use. This warranty does not cover the natural ageing of materials, normal wear and tear, or if you change your mind. The warranty does not cover purchases made on online auction sites or other unauthorised resellers. Do note that shipping/transportation charges may apply accordingly. If any defect noticed upon receipt, product should remain unused. Once used, no exchange is applicable.
Return/Exchange requests can be made only if they satisfy the conditions listed under our warranty terms. In order to make a Return/Exchange request, please email us at email@example.com with:
1. Your order details
2. Your reason for a product return/exchange (include photographs where appropriate)
We will get back to you within the next two working days.
Please check your purchase(s) carefully upon checkout as we are unable to make changes once your order is logged in. It will automatically be processed by our third-party fulfillment centre.
Please note that monogrammed products are not eligible for returns and exchanges unless the item is defective.
All items must be returned in its original condition and in the original Tocco Toscano packaging.
REPAIRS (FOR SINGAPORE ONLY)
Our standard procedure for repairs is as follows:
1. Bring the product to any of our stores and pass it to our Retail Sales Associate
2. All products must be sent to our repair centre for a full assessment
3. You will be contacted with a confirmation quote (if any) and estimated repair period
4. 4. Please allow up to 7 days for evaluation and response and another 2-4 weeks for repair.
5. Payment (if any) will be made upon collection (at the same location)
If you are unable to send your product to one of our stores, please contact us to make arrangements.
For return/exchange due to receiving the wrong item or a defective product, Tocco Toscano will do an inspection to ensure that the item is in its original condition before approving the return or exchange.
Tocco Toscano’s decisions on returns and exchanges are final.
Once your return is approved, your refund will be credited back to the original form of payment used for the purchase or by way of bank transfer if the original form of payment gateway used for the purchase is expired. If a refund is not credited to you after 10 working days, please email firstname.lastname@example.org for assistance.