Refund policy

All returns are reviewed on the case by case basis. Please write in your request within 7 days from your date of purchase or fulfilment received. Returns and/or refunds will be permitted if they satisfy the conditions listed under our warranty terms (scroll down for more). 

To submit your request, please email us at enquiries@toscano-intl.com with:

1.  Your full name
2.  Order number
3.  Product purchased
4.  Your reason for a product returns/refunds (include photographs where appropriate)

We will get back to you within the next two working days.

All items must be returned in its original condition and in the original Tocco Toscano packaging. We reserve our rights to decline or refuse your return for a refund if these conditions are not met.

Inspection

For a Return/Refund due to receiving the wrong item or a defective product, we will do an inspection to ensure that the item is in its original condition before approving the return or refund. Should the product be deemed compromised or unfit, Tocco Toscano will refuse the return and customers are to bear re-delivery charges.

All sale items are final and cannot be returned, exchanged or refunded. Monogrammed products are not eligible for returns or refund unless the item is defective. Tocco Toscano’s decisions on returns are final. 

Please check your purchase(s) carefully upon checkout as we are unable to make changes once your order is confirmed. All confirmed orders will automatically be processed by our third-party fulfilment centre.

Warranty Terms

Tocco Toscano products are covered by a 1-year warranty (from the date of purchase), given that:

1.  The product is used for the purpose intended.
2.  The product is used under normal conditions.
3.  The product is not subject to extreme conditions, neglect, accidents or abuse.

This 1-year warranty is only applicable for our products purchased on www.toccotoscano.com. Tocco Toscano products purchased through our online and offline stores such as department stores, LazMall Singapore, Shopee Singapore, KrisShop and TikTok Shop are not eligible for warranty. 

Please note that this warranty only covers workmanship faults and material defects under responsible use. This warranty does not cover the natural ageing of materials, normal wear and tear, or if you change your mind. Do note that shipping/transportation charges may apply accordingly. If any defect is noticed upon receipt, the product should remain unused. No exchanges are allowed once used.

Repairs (For Singapore only) 

Our standard procedure for repairs is as follows:

1.  Bring the product to any of our stores and pass it to our Retail Sales Associate
2.  All products must be sent to our repair centre for a full assessment
3.  You will be contacted with a confirmation quote (if any) and an estimated repair period
4.  Please allow up to 7 working days for evaluation and response and another 2-6 weeks for repair
5.  Payment (if any) will be made upon collection (at the same location)

If you are unable to send your product to one of our stores, please contact us to make arrangements. 

Refunds

Once your return is approved, your refund will be credited back to the original form of payment used for the purchase or by way of bank transfer if the original form of payment gateway used for the purchase is expired. If a refund is not credited to you after 10 working days, please email enquiries@toscano-intl.com for assistance. Please note that it may take up to 1 month for the refund to be reflected in your bank statement.