COVID-19: RESTRICTIONS ON SHIPPING
Due to the ongoing situation with COVID-19, our standard shipping couriers have temporarily suspended deliveries to most countries. We have decided to bear the cost of overseas express shipping for all orders to be dispatched from today till the end of April*.
*Please note that normal products (products that are not on pre-order) with a monogram request can only be dispatched after 10th May, barring any changes to the current restrictions set to be lifted on 4th May.
Owing to the current COVID-19 situation, shipping to all countries may be delayed.
These are the countries/regions where all shipping services have been suspended:
- China (Wuhan)
- Eastern Mediterranean (EM) Region
- Sri Lanka
We will continually update this list as best we can. For further enquiries, drop us an email at email@example.com.
We offer free standard shipping* with purchases SGD100 and above in a single order made at TOCCO TOSCANO to all countries**.
COMPLIMENTARY STANDARD SHIPPING*
For purchases below SGD100 in a single order, a flat rate of SGD10 will be charged for standard shipping.
Please refer to the following for the estimated shipping duration:
Standard Shipping | 3 to 5 business days
REST OF WORLD
Standard Shipping | 7 to 25 business days
You may contact us if in doubt or requiring a tighter estimate based on your geolocation.
Orders will be processed on business days (Monday to Friday) excluding Saturdays, Sundays and public holidays; and usually take about 2 business days to be processed. Delivery can take place from Mondays to Saturdays, excluding public holidays.
Remote Area Surcharge
Additional charges will be incurred if your shipping address is located in a “remote area”. You may view our list of postal codes within your country that would result in additional remote area charges. We will be in touch with you for payment of this surcharge when we are about to process your order.
Note that this list is generated by our courier and will be updated periodically as new areas are served. If you are unsure of whether your delivery address falls within the “remote area” category, you may write in to us at firstname.lastname@example.org for more information.
Address Correction Surcharge
Additional charges will be incurred if your shipping address needs to be changed after your order has been processed. Kindly check all details carefully before placing your order. You may write in to us at email@example.com for more information.
We currently do not offer Express Shipping as a selection when placing the order. Please email us at firstname.lastname@example.org should you require that so that we will be able to accurately quote you for it.
Customs and Duty Charges
We are not responsible for any duties and taxes incurred at your local custom for the delivery of your order. You will be required to make payment for such duties and taxes if applicable. Please contact your local customs to be sure of the applicable fees before placing your order.
Please note that in the event of a rejected parcel or refund approved, a deduction of shipping fees will be applied, with only the nett amount to be refunded accordingly thereafter.
*Excludes customs duties and taxes where applicable
**We ship to most countries. If we are unable to ship to your country or it requires a surcharge, we will contact you personally before processing the order.