Due to a surge in order volume, please note that order processing and fulfilment will now take around 7 to 14 business days. Should you wish to get your parcel earlier, you may opt for same-day delivery at a fee of $30. Simply write in to us at firstname.lastname@example.org with your order number and request.
We seek your understanding on the longer waiting time, but please be assured that our team is working diligently to get your orders to you as soon as we can!
COVID-19: RESTRICTIONS ON SHIPPING
Owing to the current COVID-19 situation, shipping to all countries may be delayed.
These are the countries/regions where all shipping services have been suspended:
- Peru (Standard Shipping)
We will continually update this list as best we can. For further enquiries, drop us an email at email@example.com.
We offer free standard shipping for all Singapore orders with no minimum spend (Except Sentosa & Jurong Island).
We offer free standard shipping* with purchases SGD100 and above in a single order made at TOCCO TOSCANO to selected countries**.
COMPLIMENTARY STANDARD SHIPPING*
For purchases below SGD100**/SGD250 in a single order, a flat rate of SGD30 will be charged for standard shipping.
Please refer to the following for the estimated shipping duration:
Standard Shipping | 3 to 5 business days
REST OF WORLD
Standard Shipping | 12-35 business days
Express Shipping | 3-7 business days
Owing to the current COVID-19 situation, shipping to all countries may be delayed. You may contact us if in doubt or require a tighter estimate base on your geolocation.
Orders* will be processed on business days (Monday to Friday) excluding Saturdays, Sundays and public holidays; and takes approximately 5 business days. Delivery can take place from Mondays to Saturdays, excluding public holidays.
*Items on pre-order will ship by the estimated date stated on the product page. Orders containing in-stock items and multiple pre-order dates will ship on the latest date.
Remote Area Surcharge
Additional charges will be incurred if your shipping address is located in a “remote area”. You may view our list of postal codes within your country that would result in additional remote area charges. We will be in touch with you for payment of this surcharge when we are about to process your order.
Note that this list is generated by our courier and will be updated periodically as new areas are served. If you are unsure of whether your delivery address falls within the “remote area” category, you may write in to us at firstname.lastname@example.org for more information.
Address Correction Surcharge
Additional charges will be incurred if your shipping address needs to be changed after your order has been processed. Kindly check all details carefully before placing your order. You may write in to us at email@example.com for more information.
Express shipping is currently processed via DHL Express or FedEx.
Standard shipping is currently processed via EMS (tracked postal service) in partnership with Direct Link, a wholly-owned subsidiary of PostNord - the Swedish Post.
Do note that insurance/loss coverage is not available under this option and we are not responsible for any loss parcels or unsuccessful deliveries - one should opt for Express shipping when checking out if: a) you require your parcel urgently; and b) your location does not have a reliable Post service.
You will notice that the shipping label marks the Swedish Post at the top-right corner. This is because of the affiliation of our partner with PostNord. All parcels, however, are shipped out of Singapore, from our fulfilment centre.
Customs and Duty Charges
We are not responsible for any duties and taxes incurred at your local custom for the delivery of your order. You will be required to make payment for such duties and taxes if applicable. Please contact your local customs to be sure of the applicable fees before placing your order.
Please note that in the event of a rejected parcel or refund approved, a deduction of shipping fees will be applied, with only the nett amount to be refunded accordingly thereafter.
*Excludes customs duties and taxes where applicable
**Selected countries include: Brunei, Cambodia, Hong Kong, Indonesia, Laos, Malaysia, Myanmar, Philippines, Thailand, Vietnam