Repairs / Returns / Exchanges – Quality leather goods | Tocco Toscano

WE NOW OFFER INTERNATIONAL SHIPPING! CLICK HERE FOR DELIVERY TIMES AND CHARGES.

 

Orders will be processed on working days (Monday to Friday) excluding Saturdays, Sundays and public holidays. Delivery will take place on Monday to Saturday, excluding public holidays.

 

 

REPAIRS (FOR SINGAPORE, MALAYSIA AND VIETNAM ONLY)

Our standard procedure for repairs is as follows:

1.      Bring the product to any of our stores and pass it to our Retail Sales Associate
2.      All products must be sent to our repair centre for a full assessment
3.      You will be contacted with a confirmation quote (if any) and estimated repair period
4.      Please allow up to 7 days for evaluation and response;
         (a) Singapore: 1- 2 weeks for repair work
         (b) Malaysia: 1 - 2 months for repair work

         (c) Vietnam: 2 - 7 days for repair work
5.      Payment (if any) will be made upon collection (at the same location)

If you are unable to send your product to one of our stores, please contact us to make arrangements.


 

RETURNS / EXCHANGES POLICY

Should you receive an incorrect or defective item, or if you are simply not satisfied with the item received (we want you to love it!), you may return or exchange them by emailing us. Returns and exchanges are not applicable to monogrammed products and belts that are cut to size.

Defective items are defined as items that have missing parts, deep scratches or obvious blemishes and stains. The following are not considered as defects:

  • Uneven textures or colour hues on leather surfaces. Natural leathers are unique in form and texture. Also, tonal variations, creases or veins are part of their intrinsic features.
  • Creases on leather exterior. Leather is malleable and the shape of the bag is dependent on the stuffing placed in it.
  • Loose threads.
  • Non-shiny hardware. Some designs are meant to emulate an aged or antique look. As such, the hardware may be subject to natural distressing to yield a rustic appearance.

Item(s) must be unused and is in its original purchase condition. That includes the original product packaging, manufacturer’s containers, documentation, tags, warranty cards, manuals and all accessories.

Returns will not be accepted if damages on items are random and accidental, or are resulted from you using it.

TOCCO TOSCANO will do an inspection to ensure that the item is in its original condition before approving the return or exchange.

Returns or exchanges must be made within 7 days of purchase.

Only items that are purchased at TOCCOTOSCANO.com can be returned online. For items that are purchased in stores, please approach the respective TOCCO TOSCANO counters in stores for assistance.

Returns and exchanges for orders made at TOCCOTOSCANO.com will NOT be accepted at TOCCO TOSCANO’s counter at departmental stores.

Discounted items, including items that are purchased using discount codes or store vouchers, are not eligible for returns or exchanges unless otherwise stated.

TOCCO TOSCANO’s decisions on returns and exchanges are final.

  

REFUNDS

Refunds will be made via store vouchers or credit slips and the amount will be based on the item value on the invoice, excluding shipping fees.

TOCCO TOSCANO will do an inspection to ensure that the item is in its original condition before processing the refund.

 

HOW TO MAKE A RETURN/EXCHANGE REQUEST

Please send us an email at toscano@toscano-intl.com with your reason for a product return/exchange (with photographs where appropriate). We will get back to you within the next working day.

Join our Mailing List

Sign up to receive our email updates

Search our store