Warranty & Returns
Tocco Toscano products are covered by a 12-month warranty (from the date of purchase), given that:
1. The product is used for the purpose intended
2. The product is used under normal conditions
3. The product is not subject to extreme conditions, neglect, accidents or abuse
Please note that this warranty only covers workmanship faults and material defects under responsible use. This warranty does not cover the natural ageing of materials, normal wear and tear, or if you change your mind. The warranty does not cover purchases made on online auction sites or other unauthorised resellers. Do note that shipping/transportation charges may apply accordingly. If any defect noticed upon receipt, product should remain unused. Once used, no exchange is applicable.
Return/Exchange requests can be made only if they satisfy the conditions listed under our warranty terms. In order to make a Return/Exchange request, please email us at firstname.lastname@example.org with:
1. Your order details
2. Your reason for a product return/exchange (include photographs where appropriate)
We will get back to you within the next two working days.
Please check your purchase(s) carefully upon checkout as we are unable to make changes once your order is logged in. It will automatically be processed by our third-party fulfillment centre.
Please note that monogrammed products are not eligible for returns and exchanges unless the item is defective.
All items must be returned in its original condition and in the original Tocco Toscano packaging.
REPAIRS (FOR SINGAPORE ONLY)
Our standard procedure for repairs is as follows:
1. Bring the product to any of our stores and pass it to our Retail Sales Associate
2. All products must be sent to our repair centre for a full assessment
3. You will be contacted with a confirmation quote (if any) and estimated repair period
4. 4. Please allow up to 7 days for evaluation and response and another 2-4 weeks for repair.
5. Payment (if any) will be made upon collection (at the same location)
If you are unable to send your product to one of our stores, please contact us to make arrangements.
For return/exchange due to receiving the wrong item or a defective product, Tocco Toscano will do an inspection to ensure that the item is in its original condition before approving the return or exchange.
Tocco Toscano’s decisions on returns and exchanges are final.
Once your return is approved, your refund will be credited back to the original form of payment used for the purchase or by way of bank transfer if the original form of payment gateway used for the purchase is expired. If a refund is not credited to you after 10 working days, please email email@example.com for assistance.