Shipping & Returns
Due to a surge in order volume, please note that order processing and fulfilment will now take around 7 to 14 working days. Should you wish to get your parcel earlier, you may opt for same-day delivery at a fee of $50. Simply write in to us at firstname.lastname@example.org your order number and request.
We seek your understanding on the longer waiting time, but please be assured that our team is working diligently to get your orders to you as soon as we can!
- Peru (standard shipping)
Express shipping is currently processed via DHL Express or FedEx.
Standard shipping is currently processed via EMS (tracked postal service) in partnership with Direct Link, a wholly-owned subsidiary of PostNord - the Swedish Post.
Do note that insurance/loss coverage is not available under the standard shipping option and we are not responsible for any lost parcels or unsuccessful deliveries. Please opt for express shipping when checking out if you require your parcel urgently or your location does not have a reliable post service.
You will notice that the shipping label marks the Swedish Post at the top-right corner. This is because of the affiliation of our partner with PostNord. However, all parcels are shipped out of Singapore, from our fulfillment centre.
Free standard shipping on all Singapore orders (except Sentosa & Jurong Island).
SOUTHEAST ASIA* & HONG KONG
Free standard shipping on all orders above SGD100.
REST OF THE WORLD
Free standard shipping on all orders above SGD250.
A flat rate of SGD30 will be charged for standard shipping for purchases below SGD100 (Southeast Asia & Hong Kong) and SGD250 (rest of the world) in a single order.
Please note that this excludes customs duties and taxes. Remote area charges may also apply.
*Selected countries include: Brunei, Cambodia, Hong Kong, Indonesia, Laos, Malaysia, Myanmar, Philippines, Thailand & Vietnam
Usual estimated shipping duration:
Standard Shipping : 3 to 5 working days
REST OF THE WORLD
Express Shipping : 3-7 working days
Standard Shipping : 12-35 working days
You may contact us if in doubt or require a tighter estimate based on your geolocation.
Orders* will be processed on working days (Monday to Friday) excluding Saturdays, Sundays and public holidays; and will take approximately 5 working days. Delivery may take place from Mondays to Saturdays, excluding public holidays.
*Items on pre-order will ship by the estimated delivery date stated on the product page. Orders containing in-stock items and multiple pre-order dates will ship on the latest date.
Please note that the order cut-off time for same-day delivery is at 12 PM. Orders made after 12 PM will be delivered the next day.
Note that this list is generated by our courier and will be updated periodically. If you are unsure whether your delivery address falls within the “remote area” category, you may contact us at email@example.com for more information.
Return/Exchange requests can be made only if they satisfy these conditions:
- The product is used for the purpose intended
- The product is used under normal conditions
- The product is not subject to extreme conditions, neglect, accidents or abuse
- Your order details
- Your reason for a product return/exchange (include photographs where appropriate)
Please check your purchase(s) carefully upon checkout as we are typically unable to make changes once you place your order.
Note that monogrammed products are not eligible for returns and exchanges unless the item is defective.
All items must be returned in its original condition and in the original Tocco Toscano packaging.
Tocco Toscano’s decisions on returns and exchanges are final.
Once your return is approved, your refund will be credited back to the original form of payment used for the purchase or by way of bank transfer if the original form of payment gateway used for the purchase is expired. If a refund is not credited to you after 10 working days, please email firstname.lastname@example.org for assistance. Please note that it may take up to 1 month for the refund to be reflected in your bank statement.